TELUS Day of Service - Philippines

Confirm that you have Javascript enabled on your browser (see the browser help file to find out how to do this).

Verify that any popup blocking mechanisms you have installed on your computer, including Microsoft Service Pack 2, are not set to deny popups launched from teamvision.tsl.telus.com.

Verify that you meet the system requirements (operating system, browser and Windows Media Player) as detailed above.

If you meet the system requirements but still experience difficulty accessing, we recommend you disable any non-standard ad or pop up blocking software tools and try again.

Check that you have cookies enabled.

If you can access the player on another machine or other people can view it, it may be a problem with your browser cache. To clear your browser cache on a Microsoft Windows PC:

• Click on Tools, then choose "Internet Options".
• Click the "General" tab.
• Click the "Delete Files" button.
• On the Delete Files dialogue box click the "OK" button. Selecting "Delete all offline content" is optional.
• To close the Internet Options box, click "OK" (it may take a minute or more to clear the cache).

To be able to hear teamVision audio, you must have a working sound card and your PC speakers turned on with the volume set at an appropriate level.

• Check the volume level on the Media Player in the webcast window:
  
  Move the volume slider to the left to lower the volume and to the right to increase the volume.
  
  Click on the icon of a speaker to mute the sound.Click on this same icon again to return sound to normal.
  
  
• Check the computer's volume level:
  
  Typically this can be found by clicking the "Start" button, following the menus to All Programs > Accessories > Entertainment > Volume Control. Be certain that the left most control and the one labeled "Wave" are set 50% to 100% of the way up and that the "mute" checkboxes are not checked.
  
  
• Check your speaker volume level:
  
  The method for doing this will vary between speakers. Typically the speakers have a power switch and/or volume knob. Make sure the speakers are on and that the volume is not too low. Also make sure that your speakers are plugged in and properly connected to the computer.

teamVision is streaming video and needs a constant connection to the TELUS network. The most common cause of a pause or stop is network traffic congestion. If this problem persists, try closing the player, then re-launch it.

If you are viewing teamVision over your VPN access you many also experience choppy video or hesitations and pauses due to a limitation on your home bandwidth, or the volume of team members that are connected using VPN.

If teamVision frequently pauses to buffer, it means that you are not maintaining a fast enough connection to our servers to watch our videos at the speed you selected. Try increasing your buffering rate in the player.

NOTE: You must open the Windows Media Player separately under Start, Programs, in order to access these options.

1. Open the Windows Media Player.
2. Pull down the Tools menu and select "Options."
3. Select "Performance."
4. Under Network Buffering, select "Buffer."
5. Adjust buffering to "10 seconds of data."
6. Click "OK."
7. Close and reopen your web browser.

©2008 TELUS Corporation All Rights Reserved
Webmaster : Contact Preston Chuhon